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Frequently Asked Questions

Do you have a showroom? What is in it?

Absolutely, we are proud to have three showrooms that showcase our exceptional products. Our showrooms feature an array of full-sized displays from our leading vendors, including Marvin, Andersen, Jeld-Wen, DSA, TruStile, and more. Within each vendor's collection, you'll find a diverse range of product options. We provide hand samples and built-in displays for you to explore and experience firsthand. Additionally, we offer a variety of corner-sample displays for different product collections. Our showrooms also include hardware sample boards, exterior and interior finish samples, and glass samples to help you make informed choices for your projects. Visit one of our showrooms to discover the possibilities Henley Supply Millwork has to offer. Our showrooms are in Decherd, Murfreesboro, and Huntsville.

Which manufacturers do you carry? What kinds of doors and windows do you offer?

Henley Supply Millwork proudly collaborates with a select group of reputable manufacturers, offering a diverse array of high-quality doors, windows, and mouldings. While we aim to present a comprehensive selection, the ever-evolving nature of product lines necessitates personalized guidance. With a commitment to excellence, we provide warrantied products backed by exceptional service. To explore manufacturers' collections and experience our offerings firsthand, visit our Products Page or schedule an appointment with us.

Why should I partner with Henley Supply?


When you choose Henley Supply, you're choosing a streamlined partnership that saves you valuable time. We're present on your job site or in your office, providing blueprint take-offs and crucial rough opening measurements for framers. Our experts conduct job site inspections post-deliveries and installations, ensuring everything meets the highest standards. With in-depth knowledge of codes and requirements, we guide you toward the right products. We facilitate meetings with homeowners, decorators, and designers for seamless product selections. Count on us to offer displays for your offices and showrooms, along with catalogs and literature for your sales teams. Our service includes free estimates, personalized walk-throughs, and interior and stair parts take-offs. We collaborate closely with installers, address warranty and non-warranty issues, and tackle challenges head-on.


Henley Supply sets itself apart with specialized deliveries by trained drivers in covered vans. Credit pickups for stock items are prompt and efficient. We offer installation by licensed, insured crews and have a factory-trained, full-time service team in-house. Billing is tailored to individual jobs, ensuring easy tracking. Enjoy the convenience of monthly full credit lines. Our showroom displays let you explore options firsthand. With pre-hanging shops for interior and exterior door units, window mulling, and window jamb work on-site, customization is seamless. We pride ourselves on a large ready-to-ship inventory and hold the distinction of being an extensive multi-brand dealer. Our wide product variety includes offerings from major manufacturers.

Partner with Henley Supply to experience a comprehensive, efficient, and quality-focused approach that elevates your projects from start to finish.

How do I submit a warranty service claim?

If your product is under our full one year warranty, please contact your contractor or builder and they will get in contact with their representative from our company and get a claim submitted and a date scheduled to fix your issue.

Windows and Doors: Repair or Replace for Cost-Effectiveness?

When faced with the decision of repairing or replacing your damaged and aging windows and doors, considering the long-term cost-effectiveness is paramount. While repairing might seem like a quicker and less expensive solution in the short run, opting for window and door replacement can offer substantial advantages that make it a more financially prudent choice.

The Repair Dilemma:

If your windows and doors are showing signs of wear and tear, it's essential to evaluate whether repairs will truly address their underlying issues. Repairing existing windows might offer a speedy fix, but it generally doesn't address long-term performance concerns, especially those related to energy efficiency. Immediate financial savings from repairs could eventually be outweighed by ongoing inefficiencies and maintenance costs.

The Replacement Advantage:

Replacing your windows and doors can be a more cost-effective solution in the long run. While it requires a larger upfront investment, the benefits it offers can surpass those of repairs. New windows and doors are designed with modern materials and technologies that enhance energy efficiency and overall functionality. This improved performance can lead to reduced energy bills over time and mitigate the need for frequent repairs.

Key Considerations:

Longevity: New windows and doors have a longer lifespan compared to repaired ones, reducing the frequency of replacements and repairs.

Energy Efficiency: Modern replacements are designed to minimize heat transfer, enhancing the insulation of your home and potentially lowering heating and cooling costs.

Enhanced Comfort: Upgraded windows and doors can significantly improve indoor comfort by reducing drafts, noise infiltration, and temperature fluctuations.

Professional Guidance:

If you're uncertain about whether to repair or replace, seeking the advice of a professional is a wise step. Our team of experienced professionals can provide personalized assessments of your windows and doors, considering factors like the extent of damage, the age of the installations, and your long-term goals. By scheduling a consultation with our experts, you can gain insights into the most suitable and cost-effective option for your specific situation.

In conclusion, while immediate cost savings might make window and door repairs tempting, a thorough evaluation of long-term benefits points toward replacement as a more financially prudent choice. Enhanced energy efficiency, increased durability, and improved home comfort are among the numerous advantages that make window and door replacement a wise investment. Feel free to contact our team to schedule a no-cost consultation and determine the best path forward for your windows and doors.

Window and Door Buying Process

1. What does the window and door buying process look like?

Purchasing new windows and doors involves several key steps to ensure you find the right products for your needs and preferences:

Assess Your Needs: Understand your primary objectives for replacing windows and doors, such as improving energy efficiency, enhancing aesthetics, or increasing security.

Product Selection: Review and choose the specific windows and doors that match your requirements and budget.

Quoting Process: Request a quote based on your chosen products to get an estimate of costs and lead times.

Sales Review: A sales representative will review your quote, provide additional information, and confirm lead times for your selected products.

Manufacturing: Once you confirm your order, the manufacturing process begins to create your custom windows and doors.

Installation: Schedule the installation process with professionals, ensuring proper fitting and optimal performance.

2. How long does the quoting process usually take?

Our goal is to provide a quick and efficient quoting process tailored to your needs. The duration of the quoting process can vary, typically ranging from 1 to 5 days. The exact timeline depends on factors like demand, the complexity of your order, and the information provided during the initial consultation.

3. How long does the sales review process usually take?

Once you've received your quote, the sales review process is initiated. Our sales representative will carefully review your chosen products, pricing details, and lead times. The time required for this step can vary based on the scope of your order and the availability of the representative. Generally, the sales review process takes between 1 to 3 days to ensure thorough and accurate information is provided.

4. How long does it take to manufacture the windows and doors?

The manufacturing duration for windows and doors varies based on the complexity of the products, materials used, and current demand. Lead times for manufacturing can range from 2 to 15 weeks. It's important to consult your sales representative to discuss the specific lead times for the products you've selected. This will help you have a clear understanding of the projected timeline from the manufacturer, allowing you to plan accordingly for installation and other related activities.

In summary, the window and door buying process involves assessing your needs, selecting the right products, obtaining quotes, reviewing details with a sales representative, manufacturing the items, and scheduling installation. The quoting process typically takes 1-5 days, the sales review process takes 1-3 days, and manufacturing lead times can range from 2-15 weeks. For accurate and personalized information, consult our representatives to guide you through each step and ensure a smooth buying experience.


Is a warranty provided?

Yes, we cover all products for a year. After that year, the product's warranty is then handled through the manufacturer!

Navigating Window Options for Your Home

The process of sifting through a multitude of window products and manufacturers might feel like a daunting task. To simplify the endeavor of finding the perfect windows for your home from the vast selection available, we've compiled tailored advice inspired by a prominent article from AD.

Exploring the Ideal Fit for Your Home:

Selecting windows that harmonize with your home entails considering several crucial factors, including your location, budget, and style preferences.

Here's a distilled version of key aspects to keep in mind:

Architectural Compatibility: With an array of window types at your disposal, opt for one that seamlessly blends with your home's architectural style.

Climate Adaptability: If your location experiences extreme weather or temperature fluctuations, the material and design of your chosen windows should be tailored to accommodate those conditions.

Energy Efficiency: Elevating your home's energy efficiency is a leading motive for upgrading windows. Seek out windows endorsed by ENERGY STAR that optimize efficiency within your living space.

Pragmatic Selection: While customization offers allure, focusing on high-quality windows equipped with genuinely advantageous features is a prudent choice. Tailor your choices to your climate; for instance, there's no necessity to invest in triple-coated windows in a mild or moderate climate.

Exploring Window Styles:

To deepen your understanding, let's delve into different window styles and their features:

Awning Windows: Open outward, ideal for rainy climates as they direct rainwater away from your home.

Bay Windows: Extend from exterior walls, creating a charming shelf space and enhancing your home's aesthetic appeal.

Bow Windows: Feature curved windows to establish a circular space along your home's exterior, offering panoramic views and enhancing designated areas.

Casement Windows: Swing out to the side or up, often boasting a sleek design with solid glass.

Custom Windows: Many replacement companies offer customization, making your unique design concepts a reality.

Double-Hung Windows: Common in homes, these windows consist of two movable sashes, often with tilt features for easy cleaning.

Garden Windows: Similar to bay windows, they protrude and offer shelving for plants, adding character to your space.

Hopper Windows: Perfect for limited wall space, these windows open from the top and provide ventilation.

Picture Windows: Frameless and unobstructed, they offer expansive views and can be combined with other windows for aesthetic and functional purposes.

Skylight Windows: Install these on your roof to infuse your home with natural light, even in spaces with limited wall area.

Sliding Windows: Ideal for elongated walls, featuring horizontally sliding sections.

Transom Windows: Often decorative accents, they add visual interest and are often placed above doors or other windows.

Guided by Your Aspirations:

To refine your window selection process, gather inspirational photos, project goals, and potential budget considerations. By aligning your objectives with our product offerings, we can tailor our recommendations to your vision and financial parameters.

In essence, considering your home's style, climate, energy efficiency, and practical needs helps you navigate the plethora of window choices. Learning about various window styles empowers you to envision how each type can elevate your living space. As you embark on this journey, we're here to provide guidance, enabling you to make well-informed decisions and transform your home with the ideal windows.

How do I create a plan without an architect?

If you capture images of your existing windows or doors that you're considering replacing, we can arrange a consultation with our skilled service crews or experienced sales professionals. They will visit your location to take precise measurements of your openings, discuss your preferences, and collaboratively chart the way forward. In the case of new constructions, we can also obtain preliminary measurements and collaborate with the framers to ensure that the chosen windows or doors align seamlessly with your new home's design objectives. This approach ensures a comprehensive assessment that aligns with your aspirations for your home.